Returning Damaged / Defective Items
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to be returned to The Bag Lab for inspection before a determination can be made as to the state of the product.
PLEASE ATTENTION: ALL COLORS ARE SUBJECT TO THE ACTUAL PRODUCTS. We may not be able to avoid a little COLOR DIFFERENCIATION caused when printing.
Return shipping cost
The Bag Lab will provide return service or refund ONLY in cases where items have arrived in damaged condition or are confirmed by a The Bag Lab representative to be defective. Otherwise, no abnormalities in our quality under the service will not provide return. Please contact The Bag Lab Support at for the best solution.
Please note: Items that are made to your specific requirements and are personalized can not be returned due to their bespoke element unless there is an issue with the products quality. In this case, please return the item to us and we will either replace the product or give you a full refund - in this circumstance we will also refund you for the shipping cost.
Under no circumstance does The Bag Lab reimburse (or provide credit) for return shipping costs incurred by the customer. If the customer want toa new one because of the damage or defect, return shipping costs are the responsibility of the customer.
If a product is damaged or defective, the recipient must make arrangements with The Bag Lab Support as to how the return should be handled prior to placing the items back in transit to The Bag Lab.
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